0
Contact Us
Close

Contact Us

DBN: 6 Sookhai Place, Westville, KwaZulu-Natal, Durban

JHB: Presidents Place, Jan Smuts Ave & Bolton Rd, Rosebank, Johannesburg

CPT: Tygerberg Office Park, 163 Uys Krige Dr, Plattekloof, Cape Town

Tel: +27 31 267 5500
Email: info@prism.co.za

0

Cart items

No products in the cart.

Contact Us
0

Cart items

No products in the cart.

Contact Us

Hantex

PRISM

Case Study: Vending System Deployment at Hantex

Project:

Supply and commissioning of the Prism Vend vending system (TSM250 module)


Solution provider:

Prism Payment Technologies

Client

Hantex

Client Background:

Hantex is a longstanding organisation in the textile and handloom sector, known for its extensive network of production centres and sales outlets, and for leveraging modern infrastructure alongside traditional craftsmanship. Their operations span multiple production sites, and their business model emphasises both quality and scale, making efficiency and reliability core considerations for any technology deployment.

“We wanted to take a moment to express our sincere gratitude for the support provided during the delivery and installation of the TSM250 module. The dedication and expertise of the team were instrumental in ensuring a smooth process. Thanks to their timely responses, we were able to clear issues and get our system up and running. Thank you to the Prism team for your hard work, commitment and timely support. Keep up the great work!”

-Hantex

Business Challenge

Hantex required a robust vending-system solution to streamline access, control and tracking of consumables (or parts/inventory) within their operations. Key requirements included:

  • A system capable of reliable deployment under production conditions
  • Rapid commissioning and minimal downtime during installation
  • Responsive technical support to address issues in real time
  • Clear tracking and monitoring of usage/data through the module

Solution Overview

The Prism team supplied the Prism Vend TSM250 module. The scope included:

  • Delivery of hardware and software installation
  • On-site commissioning and integration within Hantex’s facility
  • Training of the site team on module operation and self-service checks
  • Ongoing technical support during the initial run-in pha

Implementation Highlights

  • Pre-site preparation: Coordinated logistics, verified site readiness, checked connectivity and power requirements prior to arrival.
  • Installation & commissioning: The module was configured, tested, and brought online in coordination with Hantex’s operational schedule so as to minimise disruption.
  • Support responsiveness: The Prism team maintained an open line of communication during the commissioning phase; issues were resolved promptly, enabling a smooth go-live.
  • Go-live & hand-over: Once running, the system was handed over with full documentation and access to support resources

Outcomes & Benefits

  • Smooth installation and commissioning with minimal interruption to Hantex’s operations.
  • Rapid resolution of any technical issues thanks to responsive support, leading to successful system launch.
  • Improved control and visibility over inventory/consumables usage via the Prism Vend system.
  • A strengthened partnership between Hantex and Prism/Lesaka Technologies, laying a foundation for future deployments.
  • Positive feedback from Hantex’s team emphasising the value of the support, responsiveness and dedication shown during the project.

Why This Project Matters:

For a large organisation like Hantex, deploying a vending-system isn’t simply a hardware purchase, it’s about integrating reliable access, data control, and operational continuity. This project showcases how the Prism team delivered not only the system, but the service framework underpinning it: proactive support, timely responses and a focus on uptime. It underlines our capability to deliver end-to-end solutions in demanding industrial environments.